TLL GOAT Brand Labs Private Limited ("we", "our", "us") is committed to protecting the privacy of all individuals who interact with us, in compliance with the Digital Personal Data Protection Act, 2023 (DPDP Act) and applicable Indian laws.

This Privacy Policy explains how we collect, process, use, store, share, and protect your personal data, and informs you of your rights as a Data Principal under the DPDP Act, 2023.

By using our website, applications, or services, you consent to the practices described in this Privacy Policy.

1. What Personal Information Do We Collect?

We may collect the following types of personal data from you:

• Name, email address, phone number, and mailing address.
• Payment and billing information (processed only through secure third-party gateways; we do not store card details).
• Login details or account information (if applicable).
• Any other information voluntarily shared by you while registering, ordering, or interacting with our services.

2. How Do We Collect Information?

We collect personal data when you:

• Register on our website.
• Place an order or subscribe to newsletters.
• Respond to surveys, promotions, or marketing campaigns.
• Contact us for support or grievance redressal.
• Interact with cookies and website analytics.

3. Why Do We Use Your Information? (Purpose of Processing)

We will only process your personal data for lawful purposes, including:

• Fulfilling your orders and providing our services.
• Sending updates and promotions (with your consent).
• Personalizing your experience and improving our website.
• Complying with legal obligations.
• Preventing fraud, misuse, or violations of law.

We do not use your personal data for purposes beyond those for which it was collected unless required by law or with your consent.

4. Consent and Your Rights Under DPDP Act, 2023

• We collect and process your personal data only with your free, specific, informed, unconditional, and unambiguous consent, unless another lawful ground applies.

You have the right to:

• Access your personal data.
• Correct or update inaccurate or incomplete data.
• Withdraw consent at any time (without affecting processing prior to withdrawal).
• Request erasure of your personal data when it is no longer necessary.
• Seek grievance redressal through our appointed officer.

5. Age Restrictions

The Website is intended solely for individuals who are 18 years of age or older and are legally capable of entering into binding contracts. If you are under 18 years of age or otherwise not competent to enter into a legally enforceable agreement, you must not access the Website or submit any personal or other information.

6. Data Protection and Security

We implement appropriate technical and organizational measures to ensure the security and confidentiality of your personal data, including secure networks, encryption, and restricted access.

10. Grievance Redressal

Grievance Officer – Legal Head
No. 688, Sector 2, HSR Layout,
Bangalore, Karnataka – 560102
Email: legal@goatbrandlabs.com

13. Contact Us

TLL GOAT Brand Labs Pvt Ltd
No. 688, Sector 2, HSR Layout,
Bangalore, Karnataka – 560102
Email: legal@goatbrandlabs.com