FAQ
Have a query?
Here's a concise guide to help you navigate them.
ORDERS & PAYMENTS
Domestic: We accept Debit/Credit cards, PayTM, Net Banking, and COD.
International: All international cards (except Amex from select countries) and PayPal. Gift cards/ Store Credit Vouchers: These (issued by us) can be used against any order value, either below or above the credit voucher amount.
Yes, we ship internationally to most countries. International shipping charges and delivery times vary by location. Please check our shipping policy for more details.
You can modify or cancel your order within 24 hours of placing it. Please contact our customer service team at support@thelabellife.com with your order details.
We apologize if you received a damaged product. Please contact our customer service within 48 hours of delivery with photos of the damaged item. We will arrange for a replacement or refund.
Pre-order items are products that are available for purchase before they are in stock. These items will be shipped once they arrive at our warehouse, typically within the timeframe mentioned on the product page.
Yes, we accept bulk orders for corporate gifting and special events. Please contact our bulk order team at bulk@thelabellife.com for special pricing and customization options.
THELABELLIFE E-GIFT CARDS
Our e-gift cards are delivered via email and contain a unique code that can be used at checkout. They are valid for 12 months from the date of purchase and can be used for multiple transactions until the balance is exhausted.
Yes, you can use multiple gift cards in a single order. Simply enter each gift card code at checkout.
Gift cards are non-refundable and cannot be exchanged for cash. However, products purchased using gift cards follow our standard return policy.
Yes, you can check your gift card balance by entering the gift card code on our website or by contacting customer service.
WASH CARE
The following fabrics can be machine-washed on a gentle cycle: Cotton Twill, Cotton, Polyester Lycra, Polyester, Polyester Satin, Poplin, Polyester Crepe, Polyester Georgette, Polyester Twill, Corduroy, Banana Crepe, Tencel Jersey.
The following fabrics should be hand-washed: Lycra blends, Viscose Modal, Embroidered fabrics, Embellished fabrics, and Spandex.
The following fabrics must be dry cleaned: Tulle, Lace, Sequinned, Tweed, Velvet, Suede, and Organza.
Store garments in a cool, dry place away from direct sunlight. Use padded hangers for delicate items and fold knitwear to prevent stretching. Keep garments in breathable garment bags for long-term storage.
SHIPPING & RETURNS
We offer free shipping on orders above ₹1,499. For orders below this amount, a flat shipping fee of ₹99 applies across India.
Standard delivery takes 5-7 business days for metros and 7-10 business days for other locations. Express delivery (2-3 business days) is available for select pin codes.
We offer a 15-day easy return policy. Items must be unused, unwashed, and in their original condition with all tags attached. Returns are free for orders above ₹1,499.
You can initiate a return through your account dashboard or by contacting our customer service. Our logistics partner will pick up the item from your doorstep within 2-3 business days.
Refunds are processed within 7-10 business days after we receive and inspect the returned items. The amount will be credited to your original payment method.
OFFERS
You can apply a discount code at checkout. Enter your code in the 'Discount Code' field and click 'Apply'. The discount will be reflected in your order total.
Only one discount code can be used per order. However, some offers may be automatically combined with ongoing sales or promotions.
Yes, we have The Label Life Rewards program where you earn points on every purchase. These points can be redeemed for discounts on future orders.
STORES
We have stores in major cities across India including Mumbai, Delhi, Bangalore, and Hyderabad. Visit our Store Locator page for complete addresses and timings.
Yes, online purchases can be returned or exchanged at any of our physical stores. Please carry your order invoice and a valid ID.
Yes, we offer complimentary personal styling services at all our stores. You can book an appointment through our website or by calling the store directly.
PRIVACY POLICY
We use your personal information to process orders, communicate about your purchases, and send updates about new collections and offers (with your consent). We never share your data with third parties for marketing purposes.
All payment transactions are encrypted using SSL technology. We do not store your credit/debit card information on our servers. Payment processing is handled by secure, PCI-compliant payment gateways.
Yes, you can unsubscribe from our marketing emails at any time by clicking the 'Unsubscribe' link in any of our emails or by updating your preferences in your account settings.
Domestic: We accept Debit/Credit cards, PayTM, Net Banking, and COD.
International: All international cards (except Amex from select countries) and PayPal. Gift cards/ Store Credit Vouchers: These (issued by us) can be used against any order value, either below or above the credit voucher amount.
Yes, we ship internationally to most countries. International shipping charges and delivery times vary by location. Please check our shipping policy for more details.
You can modify or cancel your order within 24 hours of placing it. Please contact our customer service team at support@thelabellife.com with your order details.
We apologize if you received a damaged product. Please contact our customer service within 48 hours of delivery with photos of the damaged item. We will arrange for a replacement or refund.
Pre-order items are products that are available for purchase before they are in stock. These items will be shipped once they arrive at our warehouse, typically within the timeframe mentioned on the product page.
Yes, we accept bulk orders for corporate gifting and special events. Please contact our bulk order team at bulk@thelabellife.com for special pricing and customization options.
Our e-gift cards are delivered via email and contain a unique code that can be used at checkout. They are valid for 12 months from the date of purchase and can be used for multiple transactions until the balance is exhausted.
Yes, you can use multiple gift cards in a single order. Simply enter each gift card code at checkout.
Gift cards are non-refundable and cannot be exchanged for cash. However, products purchased using gift cards follow our standard return policy.
Yes, you can check your gift card balance by entering the gift card code on our website or by contacting customer service.
The following fabrics can be machine-washed on a gentle cycle: Cotton Twill, Cotton, Polyester Lycra, Polyester, Polyester Satin, Poplin, Polyester Crepe, Polyester Georgette, Polyester Twill, Corduroy, Banana Crepe, Tencel Jersey.
The following fabrics should be hand-washed: Lycra blends, Viscose Modal, Embroidered fabrics, Embellished fabrics, and Spandex.
The following fabrics must be dry cleaned: Tulle, Lace, Sequinned, Tweed, Velvet, Suede, and Organza.
Store garments in a cool, dry place away from direct sunlight. Use padded hangers for delicate items and fold knitwear to prevent stretching. Keep garments in breathable garment bags for long-term storage.
We offer free shipping on orders above ₹1,499. For orders below this amount, a flat shipping fee of ₹99 applies across India.
Standard delivery takes 5-7 business days for metros and 7-10 business days for other locations. Express delivery (2-3 business days) is available for select pin codes.
We offer a 15-day easy return policy. Items must be unused, unwashed, and in their original condition with all tags attached. Returns are free for orders above ₹1,499.
You can initiate a return through your account dashboard or by contacting our customer service. Our logistics partner will pick up the item from your doorstep within 2-3 business days.
Refunds are processed within 7-10 business days after we receive and inspect the returned items. The amount will be credited to your original payment method.
You can apply a discount code at checkout. Enter your code in the 'Discount Code' field and click 'Apply'. The discount will be reflected in your order total.
Only one discount code can be used per order. However, some offers may be automatically combined with ongoing sales or promotions.
Yes, we have The Label Life Rewards program where you earn points on every purchase. These points can be redeemed for discounts on future orders.
We have stores in major cities across India including Mumbai, Delhi, Bangalore, and Hyderabad. Visit our Store Locator page for complete addresses and timings.
Yes, online purchases can be returned or exchanged at any of our physical stores. Please carry your order invoice and a valid ID.
Yes, we offer complimentary personal styling services at all our stores. You can book an appointment through our website or by calling the store directly.
We use your personal information to process orders, communicate about your purchases, and send updates about new collections and offers (with your consent). We never share your data with third parties for marketing purposes.
All payment transactions are encrypted using SSL technology. We do not store your credit/debit card information on our servers. Payment processing is handled by secure, PCI-compliant payment gateways.
Yes, you can unsubscribe from our marketing emails at any time by clicking the 'Unsubscribe' link in any of our emails or by updating your preferences in your account settings.